Practice Information | how to use our services improving access to the doctor by telephone triage
To see a Doctor
We operate a telephone triage system done by the Doctors.
Triage is a system whereby a group of patients is sorted according to the seriousness of their conditions so that their treatment priorities can be allocated between them.
Telephone triageis a system in which our Doctors have had a lot of experience in the Dorset out of hours service (formally D-Doc and DECS, now UCS) and has been found to work very well.
Total Doctor Telephone Triagemeans that all patients who phone the Surgery wanting appointments for the Doctors are asked for a contact number. The call is then passed to one of the Doctors who is able to agree with the patient an appropriate appointment, give advice, a prescription or the appropriate response to their need.
Emergency calls are dealt with immediately and all other calls within 30 minutes.
Advantages of a triage system
Patients are able to speak directly to the Doctor.
In many cases patients needs can be met over the telephone.
Everyone who needs an appointment gets one with the appropriate member of the team.
To see a Doctor please phone the surgery on 01258 880210 at a time convenient to you, during our opening hours.
To see a:
Nurse
Health Visitor
Midwife
HGV Driving and other Medical Examinations.
...please arrange your appointment with a receptionist.
To see our:
Physiotherapist
Counsellor
Chiropodist
...talk to your Doctor via triage or telephone the surgery as listed below:
Dispensary Queries are dealt with daily between 12 – 1pm and 3.30 – 4.30pm.
Tel: 01258 882037
We offer a same day appointment system. Advance booking is mainly for specialist clinics, or in special circumstances.
Staff Training
The Surgery is closed once a quarter at lunchtime for staff training. Please see the notice on the front door or check via our latest news section on the right hand side of all our website pages.
