Milton Abbas Surgery

Catherines Well, Milton Abbas, Blandford Forum, Dorset DT11 0AT
Tel: 01258 880210 Fax: 01258 881252 Email: miltonabbassurgery@nhs.net


NEW CLINICAL SYSTEM IN SEPTEMBER

At Milton Abbas Surgery, all patient records are held on our Emis computer system.  This allows continuity of note keeping within the surgery and prevents you having to repeat your story when you see another member of the team.  Many people assume that if they attend hospital or access out of hours care, staff there will also be able to see the patient record, but this is currently not the case.
In order for us to work more closely with the hospitals, ambulance staff and other healthcare providers, Dorset Clinical Commissioning Group are encouraging all GP practices to move to a single clinical system called SystmOne.
For us, this will mean changing our computerised note keeping system on the 18th September 2017.  As we are sure you will appreciate, this is a huge undertaking and will involve a lot of planning, training and time to implement the new system.
WHAT YOU NEED TO REMEMBER:
Firstly, the dispensary is NOT closing during September!  We are simply having to spread the workload to accommodate staff training and learning the new system,  entering stock by hand onto the system, as well as all of the normal day to day tasks that are carried out in a busy dispensary.  It won’t be easy for our dispensers as they can only really learn the new system once it has gone live on the 18th September, so we are simply asking for YOUR help in ordering your medication early so we can spread the workload. Please don’t order your August and September medication at the same time, leave a gap of a week or so if possible.
  • From 9th-25th September the dispensary will not be issuing repeat medication- this is to give us time to learn and get used to the new system and to spread the workload.  We will still be dispensing urgent medication and if you have any issues with your repeat medication, please contact us.
  • In August please order enough medication to last until the 25th September. This may mean that you have to order early in September, but please, don’t order August and September medication together, ideally please leave a gap of at least a week.
  • If you need to order you medication for September, please do it before the 8th September. It is your responsibility to ensure you do not run out of your medication.
  • During the week beginning 18th September the dispensary will be open 8:30am-1pm and 4pm-6pm for the collection of pre ordered medication.  For this week ONLY we will be closing in the dispensary between 1pm and 4pm  so we can learn the new system with minimal interruptions.
  • If you order your medication online you will not be able to do this in September. You will need to collect a password for the new clinical system which will be available to collect from reception, from the 25th September. You will not need to show your identification again.  You can either put your repeat slip in the box at the beginning of September or call the surgery to order.
  • For any further information please ask our receptionists and we will be happy to help
We realise this is a lot to remember, but it really is only for a short space of time and cooperation will help us hugely.
September will be a testing time for the surgery team so please be mindful that we are taking these steps to ensure that we are able to provide the best possible care for our patients now and in the future.
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Ordering Medication.

When ordering medication the dispensary needs two complete working days to process your requests.  We do not process repeats or receive deliveries from our wholesalers on Saturdays, so please follow the chart below to establish when your medication is likely to be ready.  Please remember that the collection date may vary depending on the availability of your medication from the wholesalers.

MEDICATION ORDERING
DAY ORDERED READY TO COLLECT
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday Wednesday
Sunday Wednesday

This chart includes ordering medication online.

If ordering medication through the post, please use the above chart and allow 2 extra days from the date posted.

We make deliveries Monday, Wednesday and Fridays.  If you receive your medication via delivery, please expect it on the delivery day AFTER the day your medication would be ready for collection i.e. if you order your medication on a Thursday, it will be ready for collection on the Tuesday and will therefore be delivered on the Wednesday.

Due to staff shortages, our dispensary staff, supported by the rest of the team, are working extremely hard and will endeavour to meet your needs as swiftly as possible, so please be considerate.  We thank you for your patience.

If you have any queries, please ask at reception and we will be happy to help.

 

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Surgery Closures

The surgery will be closed on Saturday 29th July due to the Street Fair.

The surgery will also be closed on Saturday 26th and Monday 28th August due to the bank holiday.

We apologise for any inconvenience this may cause.

For out of hours care or advice during closures, please call 111.  In the case of an emergency, call 999.

 

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Care Quality Commission Inspection

Milton Abbas Surgery was inspected by The Care Quality Commission (CQC) on the 28th June 2016 as part of the national programme to inspect and grade all health care providers.  The inspection team assesses the healthcare provider against a set of quality indicators- are services safe, effective, caring, responsive and well-led, as well as, how well are services delivered to six population groups.

We are delighted to announce that we have been rated as “outstanding” overall, achieving this rating in nine of the eleven indicators, and “good” in the other two.

Nationally less than 1% of GP surgeries are rated this highly, and only one other in Dorset has achieved “outstanding”.  The magnitude of this achievement for a small rural team is extraordinary and reflects well on the whole team at the surgery.

The truly integrated way in which we deliver health care so successfully goes against the national and local drive to provide care on a grander scale with much larger provider units.  We pride ourselves on a high level of personalised, patient-centred care and  believe the depth of knowledge the team holds for every patient facilitates the  quality of care we able to provide.

This grading is a huge boost for the whole team but will act as encouragement to continually strive to improve the services we provide and adapt to the ever changing face of Primary Care.

A special mention must go to The Patient Group and Neighbourcar, who’s support enabled us to secure this wonderful result.

For full details of the report visit www.cqc.org.uk.

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